Last updated: August 31, 2026
There are two things you might want to remove: a single connected channel, or your whole account. This page covers both, and what happens to your data in each case. For the wider picture see the Privacy Policy.
Use this when you want to stop using a connected account but keep using Wrapper.
What this deletes: the stored access credentials for that channel. We can no longer send or receive anything on your behalf through it, and no further messages will arrive.
What this keeps: the conversations and messages already in your workspace, so your history stays readable. To remove those as well, ask us using the request below and say which channel you mean.
Disconnecting here does not change anything on the platform's own side. If you also want to remove Wrapper's access from your WhatsApp Business or Facebook account, do that in Meta's Business settings under connected apps.
Email contact@harnessrouter.ai from the address you signed up with, asking us to delete your account. Sending from that address is how we confirm the request is really yours.
If you are part of a shared workspace, tell us whether you want only your own account removed or the whole workspace deleted. We may need confirmation from the workspace owner before deleting shared data that other people rely on.
We will confirm by email when it is done. If we cannot delete something — because we are legally required to keep it — we will tell you what and why.
On account deletion we remove:
Backups expire on their own schedule after deletion rather than being erased individually, so a copy can persist in backup storage for a short period before ageing out. Nothing is restored from those backups except in a disaster recovery.
We keep the minimum records required for accounting, tax and fraud-prevention obligations. These do not include your message content.
If you want a copy of your data rather than its removal, email the same address and say so. We will send you an export of the data held for your account.
For anything about deletion or your data: contact@harnessrouter.ai.